She did the typical female things; wait on customers, answer phones, place ads, pay bills. After years of doing the “girl stuff” and watching the guys get to go out and see how other people lived, Kristen determined she wanted to do that.. With encouragement from the wonderful, ever tolerant hubby John, she started doing a few easy calls here and there. Then, after selling their company, moving and trying working for other people doing other things out there in the real world, Kristen realized she missed the appliance business.
Starting from scratch, the ever-tolerant John, in 1986, once again helped her get started back in the appliance business. From humble beginnings working from a car port a few blocks off the square in San Marcos, Guaranteed Appliances moved 23 years ago into their present place at 3020 Staples Road (FM 621) San Marcos, TX. Kristen & John have constantly worked on “how can we do it better”.
Kristen stays on top of the ever-changing world of appliances. She is a member of all 3 major Appliance Service organizations, attends continuing education classes and conventions. Her company’s perfect rating of A+ with the BBB is also a source of great satisfaction.
“If it’s worth doing, it’s worth doing right”
Being one of just a handful of MCAP (Master Certified Appliance Professional) certified women in this male dominated industry is something else she is very proud of.