Dear Consumer Reports; 

Your testing criteria for washers makes no sense. The two most important things people expect from a washer are: does it clean well, and is it reliable.  Why, then, do you score washers based on energy efficiency, water usage, noise, vibration & capacity?  

Speed Queen,the only dependable washer still being produced, scores rather poorly in your “tests”,  because it uses more water and isn’t as quiet as your top rated machines.  Speed Queens do use more water.  Laundry is moved back and forth with a real agitator getting the clothes clean in 30 minutes, while the “others” use a few inches of water, take 2-3 times longer and do not clean well.  

And,  nowhere do you mention that Speed Queen is the only Commercial Grade washer in a field of residential washers.  Speed Queens have a larger motor, transmission, etc. and outweigh the other washing machines by 60 lbs.  It’s like comparing a Tank to a bunch of Prius’s in a performance competition where the tank is out-performing and kicking butt, but you give the prize to the Prius’s because they were quieter and used less fuel.

You should be reporting reliability and clean-ability as the top items of importance!  All other items or features are irrelevant if the washer doesn’t clean and won’t last….which brings me to the major recall on 2.8 million Samsung washers YOU still have listed as a CR recommended top choice.  Meanwhile; Speed Queen, built to last 25 years, that should be your best pick, isn’t. 

People would not buy HE washers if they knew they would have to give up clean clothes and dependability.  I talk to people every day who are furious at their HE washers for being unreliable and not cleaning.  It should come as no surprise lots of people think you are taking bribes when I mention your ratings/versus their true life experiences. Bribery makes more sense than the idea you guys just have no clue how to actually conduct real, meaningful research on washers.  As it is, Google is a better source of information on washers than CR.

To regain trust you need to totally revamp your criteria or keep losing the people’s trust and readership. 

 R. “Kristen” Mortensen, MCAP 

Guaranteed Appliances, San Marcos, TX.

 

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