The Sad Truth about “High Efficiency” Washers

It is true the HE’s use less water, have bigger tubs & look cool.  If those things are more important to you than clean laundry and dependability, then, by all means, buy a HE washer.

Expect to get only 3-5 years life from your HE top load washer.  HE washers take 50-90 minutes to do a batch and do not clean well.  How can they, when they are using only a few inches of water and are showering on your laundry?   Front loaders have their own set of issues, with the moldy, stinky “smell”  they leave on your clothes being the number one complaint.

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“Best Appliances” Store winner and runner up multiple times

We are honored to be recognized as the best place to buy used  appliances and are thrilled to be the best place to get parts, to get service done one your appliances, to get good advise, and the best place to buy the amazing, long-lasting Speed Queen washers and dryers.  

The first time we were voted best appliances winner, I was shocked-and thrilled because my “competition” is the big box stores.   My  “Mom and Pop” store beat out  the big box’s? Just Wow. 

We want to thank our customers for an amazing 28+ years and looking forward to being there for 


We are proud of our A+ rating with the Better Business Bureau.  Click on the link on this page to check it out for yourself-and to check out the ratings for any other businesses you might be considering doing business with.

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Consumer Reports; you are wrong.

Dear Consumer Reports; 

I live in the real world.  Out here in the real world your testing criteria for washers makes no sense. The two most important things I expect from a washer are : does it clean well, and is it reliable.  Why, then, do you score washers based on energy efficiency, water usage, noise, vibration, capacity & gentleness?  What happened to reliability and clean laundry? Why are they not front-and-center on your list?  

Speed Queen, the only good washer still being produced, scores rather poorly in your “tests” because it uses more water and is louder.  Wow.  Nowhere do you mention that Speed Queen is a Commercial Grade washing machine being compared to residential grade washers.  Speed Queens are not whisper quiet…because they have a powerful motor, a heavy-duty transmission, and outweigh the other washing machines by 60 lbs!  It’s like comparing a Tank to a bunch of Prius’s.

 Yes, Speed Queens use more water.  Let me explain what should be common sense;  Immersing clothes in water and agitating them back and forth with a real agitator is how to get stuff clean. Low water usage and showering water on laundry instead of immersing is exactly why top loading HE washers are so horrible.  It makes no sense to me for you to punish Speed Queen for doing a good job.  But then, we have different criteria don’t we?  

Lets look at dependability;  Speed Queens are built to last for 25 years.  The HE’s are falling apart left and right.  Your top-rated washers fail my criteria.  All HE washers fail my criteria.  They do not clean well and most will be in our landfills after just a few years of usage.  I don’t care that they are quiet, have big tubs and save water. Why would I want a washer that takes 2-3 times longer to do a batch (and laundry is still not clean),  the lid locks me out once it starts washing, and I get to spend more money & time repairing and/or replacing it every few years?  I have to wonder what other areas of testing and ratings you have messed up as badly as your washing machine ratings. 


R. “Kristen” Mortensen, MCAP 

Guaranteed Appliances, San Marcos, TX.


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